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Please log onto your portal accounts and go to the “My Profile” tab and check to make sure your contact information (especially the email address) is up to date. It is very important to keep this information updated as the Department of Education uses the email address that is in the users’ Portal account to send vital information.
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New ADVISER Validation Attendance/Calendar Error #797 – Invalid Instructional Duration in Calendar Date

Public & Special Purpose Schools Only

This notification is intended to inform districts of new errors/warnings that will soon be displayed on the ADVISER Validation website if they have the error(s).

New Error 797 – Invalid Instructional Duration in Calendar Date

A date in a calendar was reported with a negative amount for the date’s instructional duration. This amount cannot be less than 0 on a date. Please contact your Student Information System vendor support to get help fixing the calendar.

Contact Information: NDE Service Desk (ADVISERHelp@nebraskacloud.org)

September 19, 2023
   Public School District > ADVISER    Educational Service Unit > ADVISER    Special Purpose Schools > ADVISER

23-24 ADVISER Fall Collection Workdays Coming Soon!

Public School Districts and Special Purpose Schools

The NDE and your SIS Vendor support teams encourage all Data Stewards and SPED staff who review and approve ADVISER data to attend at least one workday every data reporting period. NDE, SRS and SIS Vendor Support will be available to assist you with any questions and troubleshooting of your 23-24 ADVISER Fall data at any of the following workdays:

Thursday, Sept 21 PowerSchool (NebPS), SRS (9am-12pm only)
Tuesday, Oct 3 PowerSchool (ESU 10 AM, NebPS PM), SRS, NebSIS
Wednesday, Oct 11  PowerSchool (ESU 10), SRS, Synergy, JMC, Infinite Campus

(All workdays will be from 9am-3pm Central time.)

Who Should Attend
Data Stewards, District Administrators/Superintendents, SPED staff responsible for District ADVISER SPED data and any other staff members who review and approve ADVISER data.

Additional information, including presentations, pre-recorded informational sessions, and a zoom link for each workday can be found here: https://help.education.ne.gov/knowledge-base/workdays/

Contact Information: NDE Service Desk (ADVISERHelp@nebraskacloud.org)

September 7, 2023
   Educational Service Unit > ADVISER    Public School District > ADVISER    Special Purpose Schools > ADVISER

Downtime Scheduled for Opening of ADVISER 2023-2024

Public School Districts, Special Purpose Schools and ESUs Only

As part of the ADVISER cloud upgrade project this year, ADVISER syncing and the ADVISER Validation website will be offline Friday 9/1/2023 through Labor Day weekend. Systems should be back online Tuesday morning 9/5/2023. During this time, the 2023-2024 ADVISER system will be installed, and the 2022-2023 ADVISER systems and ADVISER Validation website will also be moved to new cloud servers.  ADVISER Person ID will remain open and function as usual during this time.

Any districts that still need to publish 2022-2023 school year data between 9/5 and the Follow Up Collection’s 10/2 close date must have their Student Information System (SIS) configured to use the new 2022-2023 ADVISER URL after 9/5. Please look for communication from your SIS vendor regarding the 2022-2023 change as well as information about when your SIS is ready for publishing 2023-2024 ADVISER data.

Finally, a reminder – our ADVISER Resources website has updated documents for the 2023-2024 school year as well as information about SIS vendor certification.

Contact Information: NDE Service Desk (ADVISERHelp@nebraskacloud.org)

August 23, 2023
   Educational Service Unit > ADVISER    Special Purpose Schools > ADVISER    Public School District > ADVISER

 

HOW TO CONTACT THE NDE HELPDESK

NDE Helpdesk has transferred to a new Helpdesk Ticket System called Jitbit. Please note, there are a few changes in how to reach us. Also, please keep in mind that as we moved to ADVISER, the Helpdesk team is expanding to include additional staff who assist with more technical issues, so please provide as much information relating to your question as possible.

  1. Log into your NDE Portal account and click on the “Helpdesk Request” in the upper right hand corner.
    Fill in the information for your question.
    Click Submit.
  2. Send an email to: ADVISERHelp@nebraskacloud.org (NOTE: This is a NEW email address)
    Include your full name, organization, a detail description of your question, alternate contact and phone number.
    This email will automatically create a ticket.
  3. Call Toll Free: 888-285-0556 – This is a Voicemail line ONLY.
    Leave your full name, organization, call back number and a brief description of your question.

The Helpdesk Request and email to ADVISERHelp@nebraskacloud.org are the fastest ways to get your questions to the Helpdesk. All questions are answered in the order in which they are received.

Data, Research, and Evaluation - NDE IT Helpdesk Specialist
Helpdesk:  888-285-0556 – ADVISERHelp@nebraskacloud.org