ATTENTION ALL NDE PORTAL USERS:
Please log onto your portal accounts and go to the “My Profile” tab and check to make sure your contact information (especially the email address) is up to date. It is very important to keep this information updated as the Department of Education uses the email address that is in the users’ Portal account to send vital information.
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Updated Systems Involved Student Reporting Document

The Systems Involved Student Reporting document has been updated and posted to the ADVISER Resources Data Guidance web page. The purpose of this document is to provide information about Nebraska School District/System responsibilities related to data reporting for students who are Wards of the Court/State and for Systems Involved Students attending a Special Purpose School, Rule 18 Interim Program school, or Contracted Service Providers/Agencies. It also includes reporting information for students attending the University of Nebraska High School.

The Systems Involved Student Reporting document is a supplement to the Who Reports What student reporting guidance document.

Contact Information: NDE Service Desk (ADVISERHelp@nebraskacloud.org)

December 27, 2022
   Educational Service Unit > ADVISER    Public School District > ADVISER    Special Purpose Schools > ADVISER    Public School District    Rule 18    Special Purpose Schools

 

HOW TO CONTACT THE NDE HELPDESK

NDE Helpdesk has transferred to a new Helpdesk Ticket System called Jitbit. Please note, there are a few changes in how to reach us. Also, please keep in mind that as we moved to ADVISER, the Helpdesk team is expanding to include additional staff who assist with more technical issues, so please provide as much information relating to your question as possible.

  1. Log into your NDE Portal account and click on the “Helpdesk Request” in the upper right hand corner.
    Fill in the information for your question.
    Click Submit.
  2. Send an email to: ADVISERHelp@nebraskacloud.org (NOTE: This is a NEW email address)
    Include your full name, organization, a detail description of your question, alternate contact and phone number.
    This email will automatically create a ticket.
  3. Call Toll Free: 888-285-0556 – This is a Voicemail line ONLY.
    Leave your full name, organization, call back number and a brief description of your question.

The Helpdesk Request and email to ADVISERHelp@nebraskacloud.org are the fastest ways to get your questions to the Helpdesk. All questions are answered in the order in which they are received.

Data, Research, and Evaluation - NDE IT Helpdesk Specialist
Helpdesk:  888-285-0556 – ADVISERHelp@nebraskacloud.org