FAQs (Frequently Asked Questions)

The Educator Certification Staff have been collecting the most common questions that have been asked following the launch of Nebraska TEACH. The questions are categorized in the areas of Contact Information, Registration, Applications, and Miscellaneous. If you need to apply for or renew a certificate, start with the registration process and apply through your personalized dashboard.

While most of the educator certification staff are working remotely, we are able to issue certificates through Nebraska TEACH (The Educator Application and Certification Hub). If you have a question about a pending application, please contact the analyst listed on your dashboard. If you have general questions about certification or need help with the TEACH site, please call our main phone number at (402) 471-0739 or email us at nde.tcertweb@nebraska.gov. Each email received by the main address will be entered into the HelpDesk system and assigned a ticket that will be assigned to one of the staff members.

You can also take advantage of the secure message feature in TEACH once your application has been assigned to an analyst and a message has been sent to you.

Please note that our office has moved! If you need to send information to our office use the following addresses.

Correspondence (USPS):

P.O. Box 94987, Lincoln, Nebraska 68509-4987

Street Address (FedEx, UPS and in-person contact):

500 South 84th Street, 2nd Floor, Lincoln, Nebraska 68510-2611

Does every educator in Nebraska need to register for TEACH?

In short, the answer is yes. We will use the system to communicate with everyone when it is time to renew a certificate.

Are there instructions on how to register for the Nebraska TEACH site?

Registration instructions can be found on the Educator Certification website or you can go to straight to the registration page and enter your information on our secure site to gain access to TEACH.  The process should only take a couple minutes and is similar to signing up for online banking. You will be emailed a temporary password used to log on (this is also your old password) and you will be asked to change your password the first time you log on. Once logged on to your dashboard, information on your in-state teaching experience, past certification, the status of a current application and more can be found.

What do I do if I receive an error stating that my email domain is not allowed for registration?

You will need to use a personal email address to complete the registration. The system we have adopted works a little different from the past in that your username and password will follow you throughout your career. We have had issues communicating with people through their school addresses as they move districts or retire and no longer have access to their former address. We have also had issues with district emails being rejected due to filter settings.

1. What is the status of my application?

If you are asking a question concerning the status of your application, please log on to your dashboard and see if an analyst has been assigned to your application. This will be indicated by the “Under Review” circle displaying any color but gray.
The checklist shown on the dashboard page is a way for you to track what information has been collected or still needed for your application. Once an analyst has been assigned to your application, the marks next to the items will turn color as we process it. A green mark means that the item has been received and a red mark means that the item is still needed. Some items may disappear from the checklist if they are no longer needed.

2. How do I send a transcript?

A transcript must be sent directly from the college. Most colleges have a portal that will identify the service they use to send transcripts. Please choose one of the options below.

Parchment Colleges: If a transcript is being ordered from Parchment, Nebraska Department of Education can be chosen from the list provided from their website. Do not direct a transcript sent from Parchment to an individual.

Non-Parchment Colleges: The transcript needs to be directed to bethina.garrett@nebraska.gov from the college ordering site.

By Mail: You can also mail a transcript to the following address: Nebraska Department of Education, Educator Certification, PO Box 94987, Lincoln, Nebraska 68509.

3. How long does it take for my certificate to be issued after I apply?

Right now the process can take from 4-6 weeks. We are still working to make the system more efficient and will be able to make the turnaround time less in the future.

4. I applied for the wrong certificate type, how do I change it?

The easiest way is to contact the certification staff at nde.tcertweb@nebraska.gov or call (402) 471-0739 for assistance. If you have not submitted your application, you can delete.

5. Where do I have the school district send a local substitute letter from the superintendent?

Please email the letter to nde.tcertweb@nebraska.gov.

1. Where are all of my years of teaching?

Your dashboard should show all years of service back to 1982. If there is an error (title, FTE, etc.), please contact the school district you were working at the time for clarification. All data is collected directly from the school districts.

2. Is the information on Nebraska TEACH tied to my retirement?

No. The information that is displayed on the dashboard is provided by your school district. The retirement system has a separate reporting system that is not linked to the Staff Reporting system at the Nebraska Department of Education.

3. How do I know if the endorsements I have allow me to teach a particular subject in a Nebraska school?

The college where you complete your teaching degree will need to send an Institutional Verification form to our office stating what endorsement you have earned as part of your degree program. If your college is from outside of Nebraska, you may need to provide them with the form which can be found on the Educator Certification website at and under Section B, clicking on Supporting Forms. If your school has a question on whether you can teach a particular subject or class, they can contact NDE  Accreditation at nde.accreditation@nebraska.gov.

4. How do I know if my endorsement allows me to teach Special Education and/or allow my school system to be reimbursed?

Please contact the NDE Special Education Office at and look for the appropriate contact for your questions. You can also email nde.spedmail@nebraska.gov with any questions you may have concerning special education.

Updated May 4, 2021 4:01pm