ATTENTION ALL NDE PORTAL USERS:
Please log onto your portal accounts and go to the “My Profile” tab and check to make sure your contact information (especially the email address) is up to date. It is very important to keep this information updated as the Department of Education uses the email address that is in the users’ Portal account to send vital information.
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ADVISER Person ID (Student Unique ID’s)

Public Schools, Nonpublic Systems, Special Purpose Schools, ESU Head Start Schools, Post-Secondary

REMINDER: 

The ADVISER Person ID collection replaced the Student Unique Identifier collection in November 2019.  ADVISER Person ID is now where all PK – 12 and Post-Secondary student ID numbers are updated every school year with current school information such as grade level, school building and school year.  The ADVISER Person ID collection is located under the Student & Staff (NSSRS) tab in the NDE Portal.  An activation code from the District Administrator is required.

Nonpublic Systems

 – will use the ADVISER Person ID collection to obtain NDE student ID numbers for new students and update returning student data at the beginning of the school year.  Maintaining students’ data in the ADVISER Person ID system is important for matching students eligible for free and reduced priced meal benefits in the Nutrition Services Direct Certification process and assisting district/system staff to identify students who leave or transfer between districts/systems.

Public School Districts, Special Purpose Schools, ESU Head Start Schools

– will use the ADVISER Person ID collection to obtain NDE student ID numbers for new students and update returning student data at the beginning of the school year.  It is important that the data in the ADVISER Person ID collection is kept up to date and accurate as this collection populates the ADVISER Validation collection with the students’ first, middle and last name and date of birth.  This data does not come from the districts’ Student Information System.

Instructions for the ADVISER Person ID collection can be found within the collection, above the users’ login name in the upper right of the screen or on the ADVISER Resources web page here.

Contact Information: NDE Helpdesk (ADVISERHelp@nebraskacloud.org)

August 17, 2020
   Educational Service Unit    Nonpublic System    Postsecondary    Public School District    Rule 18    Special Purpose Schools

 

HOW TO CONTACT THE NDE HELPDESK

NDE Helpdesk has transferred to a new Helpdesk Ticket System called Jitbit. Please note, there are a few changes in how to reach us. Also, please keep in mind that as we moved to ADVISER, the Helpdesk team is expanding to include additional staff who assist with more technical issues, so please provide as much information relating to your question as possible.

  1. Log into your NDE Portal account and click on the “Helpdesk Request” in the upper right hand corner.
    Fill in the information for your question.
    Click Submit.
  2. Send an email to: ADVISERHelp@nebraskacloud.org (NOTE: This is a NEW email address)
    Include your full name, organization, a detail description of your question, alternate contact and phone number.
    This email will automatically create a ticket.
  3. Call Toll Free: 888-285-0556 – This is a Voicemail line ONLY.
    Leave your full name, organization, call back number and a brief description of your question.

The Helpdesk Request and email to ADVISERHelp@nebraskacloud.org are the fastest ways to get your questions to the Helpdesk. All questions are answered in the order in which they are received.

Data, Research, and Evaluation - NDE IT Helpdesk Specialist
Helpdesk:  888-285-0556 – ADVISERHelp@nebraskacloud.org