ATTENTION ALL NDE PORTAL USERS:
Please log onto your portal accounts and go to the “My Profile” tab and check to make sure your contact information (especially the email address) is up to date. It is very important to keep this information updated as the Department of Education uses the email address that is in the users’ Portal account to send vital information.
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Digital Investigations to Support Threat Assessment Training

The vast majority of recent school violence have had precursors leaked online in the form of social media posts. Knowing what apps are used, how they are used, and where to look within an app to find information to support your treat assessment team is critical.

Available to district personnel involved in school safety, this one- or two-day training is being held at the Holiday Inn, 110 S 2nd Avenue, in Kearney, on February 19 and 20, 2020.

Download the training flyer:  https://cdn.education.ne.gov/wp-content/uploads/2020/01/Digital-Investigations-flyer.pdf

Register at ncsa.org for this important training.

Dr. Jolene Palmer, Director, School Safety and Security

Contact Information: Jolene Palmer - jolene.palmer@nebraska.gov -School Safety & Security Director

January 14, 2020
   Educational Service Unit    Nonpublic System    Educational Service Unit > Other    Postsecondary    Public School District/Special Purpose School

 

HOW TO CONTACT THE NDE HELPDESK

NDE Helpdesk has transferred to a new Helpdesk Ticket System called Jitbit. Please note, there are a few changes in how to reach us. Also, please keep in mind that as we moved to ADVISER, the Helpdesk team is expanding to include additional staff who assist with more technical issues, so please provide as much information relating to your question as possible.

  1. Log into your NDE Portal account and click on the “Helpdesk Request” in the upper right hand corner.
    Fill in the information for your question.
    Click Submit.
  2. Send an email to: ADVISERHelp@nebraskacloud.org (NOTE: This is a NEW email address)
    Include your full name, organization, a detail description of your question, alternate contact and phone number.
    This email will automatically create a ticket.
  3. Call Toll Free: 888-285-0556 – This is a Voicemail line ONLY.
    Leave your full name, organization, call back number and a brief description of your question.

The Helpdesk Request and email to ADVISERHelp@nebraskacloud.org are the fastest ways to get your questions to the Helpdesk. All questions are answered in the order in which they are received.

Data, Research, and Evaluation - NDE IT Helpdesk Specialist
Helpdesk:  888-285-0556 – ADVISERHelp@nebraskacloud.org