ATTENTION ALL NDE PORTAL USERS:
Please log onto your portal accounts and go to the “My Profile” tab and check to make sure your contact information (especially the email address) is up to date. It is very important to keep this information updated as the Department of Education uses the email address that is in the users’ Portal account to send vital information.
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2023-2024 School Year Now Available in ADVISER Person ID

The 2023-2024 school year is now available to be used when adding new student records and student file uploads in the ADVISER Person ID application within the NDE Portal.

Reminder – all public and nonpublic districts are encouraged to upload a file containing the state student IDs of all of their current students in each new school year. Having these records up to date will help with future Person ID records matching, having correct names on assessment rosters, automatically matching free lunch students in the direct certification system, and more.

Contact Information: NDE Service Desk (ADVISERHelp@nebraskacloud.org)

June 1, 2023
   Nonpublic System > Person ID    Postsecondary > Person ID    Public School District > Person ID    Special Purpose Schools > Person ID

 

HOW TO CONTACT THE NDE HELPDESK

NDE Helpdesk has transferred to a new Helpdesk Ticket System called Jitbit. Please note, there are a few changes in how to reach us. Also, please keep in mind that as we moved to ADVISER, the Helpdesk team is expanding to include additional staff who assist with more technical issues, so please provide as much information relating to your question as possible.

  1. Log into your NDE Portal account and click on the “Helpdesk Request” in the upper right hand corner.
    Fill in the information for your question.
    Click Submit.
  2. Send an email to: ADVISERHelp@nebraskacloud.org (NOTE: This is a NEW email address)
    Include your full name, organization, a detail description of your question, alternate contact and phone number.
    This email will automatically create a ticket.
  3. Call Toll Free: 888-285-0556 – This is a Voicemail line ONLY.
    Leave your full name, organization, call back number and a brief description of your question.

The Helpdesk Request and email to ADVISERHelp@nebraskacloud.org are the fastest ways to get your questions to the Helpdesk. All questions are answered in the order in which they are received.

Data, Research, and Evaluation - NDE IT Helpdesk Specialist
Helpdesk:  888-285-0556 – ADVISERHelp@nebraskacloud.org