ATTENTION ALL NDE PORTAL USERS:
Please log onto your portal accounts and go to the “My Profile” tab and check to make sure your contact information (especially the email address) is up to date. It is very important to keep this information updated as the Department of Education uses the email address that is in the users’ Portal account to send vital information.
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ADVISER Person ID Guide and Template Updates for 2021-2022

An updated guide for the ADVISER Person ID system is now available on the ADVISER Resources website, and students are now able to be submitted under the 2021-2022 school year.

The updated guide includes the updates to the ADVISER Person ID system that are scheduled to become available on July 1, 2021. These updates include dropping support for the “legacy” format file template in favor of the existing ADVISER Person ID format, as well as introducing fields to optionally collect preferred first and last names for students.

Contact Information: NDE Helpdesk (ADVISERHelp@nebraskacloud.org)

June 8, 2021
   Educational Service Unit > ADVISER    Public School District > ADVISER    Special Purpose Schools > ADVISER    Educational Service Unit > Other    Nonpublic System > Other    Nonpublic System > Person ID    Postsecondary > Person ID    Public School District > Person ID    Special Purpose Schools > Person ID

 

HOW TO CONTACT THE NDE HELPDESK

NDE Helpdesk has transferred to a new Helpdesk Ticket System called Jitbit. Please note, there are a few changes in how to reach us. Also, please keep in mind that as we moved to ADVISER, the Helpdesk team is expanding to include additional staff who assist with more technical issues, so please provide as much information relating to your question as possible.

  1. Log into your NDE Portal account and click on the “Helpdesk Request” in the upper right hand corner.
    Fill in the information for your question.
    Click Submit.
  2. Send an email to: ADVISERHelp@nebraskacloud.org (NOTE: This is a NEW email address)
    Include your full name, organization, a detail description of your question, alternate contact and phone number.
    This email will automatically create a ticket.
  3. Call Toll Free: 888-285-0556 – This is a Voicemail line ONLY.
    Leave your full name, organization, call back number and a brief description of your question.

The Helpdesk Request and email to ADVISERHelp@nebraskacloud.org are the fastest ways to get your questions to the Helpdesk. All questions are answered in the order in which they are received.

Data, Research, and Evaluation - NDE IT Helpdesk Specialist
Helpdesk:  888-285-0556 – ADVISERHelp@nebraskacloud.org