ATTENTION ALL NDE PORTAL USERS:
Please log onto your portal accounts and go to the “My Profile” tab and check to make sure your contact information (especially the email address) is up to date. It is very important to keep this information updated as the Department of Education uses the email address that is in the users’ Portal account to send vital information.
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Staff Reporting 22-23 Updates

A revised 2022-2023 Staff Reporting guidance document is now available at the Staff Reporting website here. Revisions include the addition of two new FAQ’s specific to reporting Substitutes and Coaches. These can be found in Appendix G.

We will discuss these updates (and new related errors in NSSRS Validation) during February’s Data Webinar on Wednesday, Feb 8. Registration is free and can be done here.

 

Contact Information: NDE Service Desk (ADVISERHelp@nebraskacloud.org)

February 1, 2023
   Educational Service Unit > Staff Reporting    Nonpublic System > Staff Reporting    Public School District > Staff Reporting    Rule 18 > Staff Reporting    Special Purpose Schools > Staff Reporting

 

HOW TO CONTACT THE NDE HELPDESK

NDE Helpdesk has transferred to a new Helpdesk Ticket System called Jitbit. Please note, there are a few changes in how to reach us. Also, please keep in mind that as we moved to ADVISER, the Helpdesk team is expanding to include additional staff who assist with more technical issues, so please provide as much information relating to your question as possible.

  1. Log into your NDE Portal account and click on the “Helpdesk Request” in the upper right hand corner.
    Fill in the information for your question.
    Click Submit.
  2. Send an email to: ADVISERHelp@nebraskacloud.org (NOTE: This is a NEW email address)
    Include your full name, organization, a detail description of your question, alternate contact and phone number.
    This email will automatically create a ticket.
  3. Call Toll Free: 888-285-0556 – This is a Voicemail line ONLY.
    Leave your full name, organization, call back number and a brief description of your question.

The Helpdesk Request and email to ADVISERHelp@nebraskacloud.org are the fastest ways to get your questions to the Helpdesk. All questions are answered in the order in which they are received.

Data, Research, and Evaluation - NDE IT Helpdesk Specialist
Helpdesk:  888-285-0556 – ADVISERHelp@nebraskacloud.org